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Help and contact

I paid but my PASS is not active

Wait a minute and reopen the app: confirmations from mobile-money networks can be late, and your PASS is activated as soon as we receive it. If it is still inactive after 15 minutes, write to us with the phone number used, the amount and the payment reference shown in Account → history.

I did not receive the code

Check the number (with country code) and your network. You can ask for a new code after a short delay.

I changed phone number

Sign in with the new number to create a new account, or write to us from the old one to move your PASS.

Delete my account and data

In the app: Account → Supprimer mon compte. Or see how to request deletion.

Report a wrong or abusive event

Write to us with the event name and date; we correct or withdraw it quickly.